Community Announcements During COVID-19

Tandem’s Commitment to Your Care

Our team is dedicated to providing an exceptional customer service experience with your health and safety as our top priority. These are extraordinary times and we are committed to you during COVID-19.

As we move through this changing dynamic together our team will continue to make proactive decisions that are grounded in care for our community.

Remember, social distancing doesn’t mean we have to be antisocial; We look forward to waving “hello” and seeing you around our community while practicing safe social distancing. We thank you for wearing your face-covering in all of our interior common spaces.

We are still happy to accommodate phone appointments, remote leasing, or virtual tours. Let us know how we can help ensure you feel comfortable. We are in this together and committed to our high standard of resident care during COVID-19.

Whatever you need, Tandem is here to help!

-Your Tandem Management Team

Is The Rental Office Open?

Our current in-person office hours are Monday through Friday from 9:30 am to 5:30 pm. To promote the health and safety of our communities, face coverings are required for guests and associates in all indoor public areas.

You will also see hand sanitizer dispensers and extra cleaning/sanitizing happening throughout our community common spaces.

Special Office Hours and Protocols During Move-In

For move-in appointments, we ask that only members of your immediate household enter the office with you and that anyone not on your lease please wait outside of the building. We hope that these procedures will give added peace of mind as we all work together to ensure the wellness of our community.

In preparation for welcoming you to your new apartment, your apartment will be deep cleaned by our professional cleaners and have air filters changed.

What forms of Payment Are Being Accepted at This Time?

To continue to support contactless payments the easiest way to pay your rent is via your online resident portal located on your property’s website:

This will allow you to pay with a linked bank account (with no additional charge) or via credit or debit card (with an added fee from the payment company.) Please see the resident portal for updates regarding the status of fees and which fees may be waived for the current month.

Please contact your management office for the link and user ID for creating your RentCafe account.

If you are unable to pay rent via your resident portal and prefer to pay with a check or money order, you may do so via our management office.

Maintenance Requests

Please know that we remain dedicated to providing you with an apartment that meets our high standards. Our commitment to extra cleaning and additional sanitizing of our apartment interiors for the safety and peace of mind of both our residents and our employees this year is always a priority.

For items that could not be addressed as usual during our move-out and move-in process, we are taking note of these and will be in communication regarding addressing them in the days following your move-in. If you haven’t received notice regarding an item or if anything needs immediate attention, please just let us know.

Should we need to enter your apartment home to complete any of your maintenance needs we ask that you wear a face-covering or step outside of your apartment home. We appreciate your cooperation.

We are here to help and keep us all safe during COVID-19. Thank you for your patience and understanding during this unprecedented time.

What’s Open on the Property At This Time?

  • Resident Offices–Our management offices are currently open and following all social distancing protocols. Face coverings are required in all indoor spaces.
    Laundry Centers–Laundry centers are open. Please observe social distancing and wear your face covering when using these spaces.
    Pool Areas– As we are working through safety guidelines put forth by the County and State some of our communities have begun to open pool areas. We thank you for your patience as resident and employee safety continues to be our top priority.
  • Fitness and Study Centers– Please contact your property office for the most updated information.

We are committed to providing you with a clean environment that aligns with expert protocols for working to defeat COVID-19. All of our facilities are sanitized and cleaned daily.

What’s Closed At This Time?

To comply with CDC and local government recommendations, some amenities are limited to ensure the wellness of our community.

  • Spas are closed at this time.


What Should I Do If I’m Experiencing Symptoms?

If you are experiencing COVID-19 symptoms, please contact your healthcare provider. In the event of a life-threatening emergency, dial 911.

Information about COVID-19 testing in Yolo County is available on the county’s website. Please note that participants must be residents of the county and present proof in the form of a document displaying their name and address, such as a driver’s license, ID card, utility bill, or rental agreement. The California Department of Public Health also offers help to find testing sites.

What is the Protocol if a Resident Gets COVID-19?

We encourage residents to let us know if they’ve had a positive COVID diagnosis by emailing your property management team or [email protected]. Our team can help residents to connect with University or community resources. We can also coordinate mail delivery during a period where a resident or roommates of a resident may be self quarantined in their unit.

Will UC Davis campus have free COVID-19 testing for students who think they may be sick?

Students who are sick or have questions about COVID-19 or other conditions are encouraged to contact Student Health and Counseling Services (SHCS) for a telehealth visit with a nurse or medical provider for further assessment and advice. Make an appointment online or call 530-752-2349.

Student Health and Counseling Services is testing for COVID-19 in accordance with California Department of Public Health (CDPH) and Yolo County Public Health testing guidelines. Viral testing is prioritized for hospitalized individuals and for investigation and management of outbreaks, under the direction of state and local public health departments.

What is the protocol if a UC Davis student gets COVID-19?

If a student tests positive or a doctor diagnoses a student with COVID-19, the student should call Student Health and Counseling Services at 530-752-2349 so that they can be aware and coordinate care if needed. In addition, please follow the campus reporting protocol to report a positive test or diagnosis for COVID-19.

UC Davis COVID-19 Health Policy

For UC Davis students, the university also has an Interim UC Davis Student Conduct Policy Regarding COVID-19. View the policy at

Additional Resources


Self-care is important during COVID-19. Here are some recommendations for getting out while continuing to practice safe social distancing if you’d like: