Community Announcements During COVID-19

Tandem’s Commitment to Your Care

Our team is dedicated to providing an exceptional customer service experience with your health and safety as our top priority. These are extraordinary times and we are committed to you during COVID-19.

As we move through this changing dynamic together our team will continue to make proactive decisions that are grounded in care for our community.

Remember, social distancing doesn’t mean we have to be antisocial; We look forward to waving “hello” and seeing you around our community while practicing safe social distancing. We thank you for wearing your face covering in all of our interior common spaces.

We are also happy to accommodate your phone appointment, remote leasing, or virtual tour. Let us know how we can help ensure you feel comfortable. We are in this together and committed to our high standard of resident care during COVID-19.

Whatever you need, Tandem is here to help!

-Your Tandem Management Team

Is The Rental Office Open?

Our current in-person office hours are Monday through Friday from 9:30 am to 5:30 pm. To promote the health and safety of our communities, face coverings are required for guests and associates in all indoor public areas.

You will also see hand sanitizer dispensers and extra cleaning/sanitizing happening throughout our community common spaces.

To comply with CDC and local government recommendations, some amenities are limited to ensure the wellness of our community.

Special Office Hours and Protocols During Move-In

Please note, beginning September our offices will be open by appointment only to ensure social distancing while we welcome new households to our community.

For move-in appointments, we ask that only members of your immediate household enter the office with you and that anyone not on your lease please wait outside of the building. We hope that these procedures will give added peace of mind as we all work together to ensure the wellness of our community.

For added sanitization, our teams are fogging apartments with electro-hygiene sprayers to help ensure high-touch areas receive extra attention after each household moves out.

In preparation for welcoming you to your new apartment, your apartment will also be deep cleaned by our professional cleaners and have air filters changed.

What forms of Payment Are Being Accepted at This Time?

To continue to support contactless payments the easiest way to pay your rent is via your online resident portal located on your property’s website:

This will allow you to pay with a linked bank account (with no additional charge) or via credit or debit card (with an added fee from the payment company.) Tandem will cover this fee on your behalf for the month of September. Please stay tuned for future updates.

Please contact your management office for the link and user ID for creating your RentCafe account.

If you are unable to pay rent via your resident portal and prefer to pay with a check or money order, you may do so via our management office.

Maintenance Requests

Please know that we remain dedicated to providing you with an apartment that meets our high standards. Our commitment to extra cleaning and additional sanitizing of our apartment interiors for the safety and peace of mind of both our residents and our employees this year is paramount.

For items that could not be addressed as usual during our move-out and move-in process, we are taking note of these and will be in communication regarding addressing them safely in the days following your move-in. If you haven’t received notice regarding an item or if anything needs immediate attention, please just let us know.

Should we need to enter your apartment home to complete any of your maintenance needs we ask that you wear a mask. If any of your household members are sick please reschedule an appointment for a later date.

We are here to help and keep us all safe during COVID-19. Thank you for your patience and understanding during this unprecedented time.

What’s Open on the Property At This Time?

  • Resident Offices–Our management offices are currently open and following all social distancing protocols. Please note, beginning September our offices will be open by appointment only to ensure social distancing while we welcome new households to our community.
  • Laundry Centers–Laundry centers are open. Please observe social distancing when using these spaces.
  • Pool Areas– Please contact your property for the community pool guidelines and COVID protocols. As we are working through safety guidelines put forth by the County and State some of our communities have begun to open pool areas on a trial basis. We thank you for your patience as resident and employee safety continues to be our top priority.
  • Other–Other services vary by community. Please contact your property office for the most updated information.
  • We are committed to providing you with a clean environment that aligns with expert protocols for working to defeat COVID-19. All of our facilities are sanitized and cleaned daily.

What’s Closed At This Time?

To comply with CDC and local government recommendations, some amenities are limited to ensure the wellness of our community.

  • Fitness Centers–At this time, all fitness centers in Yolo County including our resident fitness centers are closed.
  • Study Centers–As we cannot oversee social distancing or after hours cleaning in these spaces, our study centers are closed at this time to ensure the health and safety of our community. If you need something printed, please let us know and we can receive your file and deliver your print out to your door.
  • Pool Areas–Pool areas at Suntree and Westgate communities are not open at this time.

Resources

What Should I Do If I’m Experiencing Symptoms?

If you are experiencing COVID-19 symptoms, please contact your healthcare provider. In the event of a life-threatening emergency, dial 911.

Information about COVID-19 testing in Yolo County is available on the county’s website. Please note that participants must be residents of the county and present proof in the form of a document displaying their name and address, such as a driver’s license, ID card, utility bill or rental agreement. The California Department of Public Health also offers help to find testing sites.

What is the Protocol if a Resident Gets COVID-19?

We encourage residents to let us know if they’ve had a positive COVID diagnosis by emailing your property management team or [email protected] Our team can help residents to connect with University or community resources. We can also coordinate mail delivery during a period where a resident or roommates of a resident may be self quarantined in their unit.

Will UC Davis campus have free COVID-19 testing for students who think they may be sick?

Students who are sick or have questions about COVID-19 or other conditions are encouraged to contact Student Health and Counseling Services (SHCS) for a telehealth visit with a nurse or medical provider for further assessment and advice. Make an appointment online or call 530-752-2349.

Student Health and Counseling Services is testing for COVID-19 in accordance with California Department of Public Health (CDPH) and Yolo County Public Health testing guidelines. Viral testing is prioritized for hospitalized individuals and for investigation and management of outbreaks, under the direction of state and local public health departments.

What is the protocol if a UC Davis student gets COVID-19?

If a student tests positive or a doctor diagnoses a student with COVID-19, the student should call Student Health and Counseling Services at 530-752-2349 so that they can be aware and coordinate care if needed. In addition, please follow the campus reporting protocol to report a positive test or diagnosis for COVID-19.

Additional Resources

Social Distancing

Self-care is important during COVID-19. Here are some recommendations for getting out while practicing safe social distancing:

Delivery

If you prefer to have items come to you in your apartment, the following stores provide delivery for groceries and other essential needs.

Yolo County Resource Attainment List